9/28/2023 0 Comments Day use hotel![]() "Well, you only booked the room until 3," said the new manager. time slot, given that I wasn't able to check in at 7 a.m., as planned. She overheard my surprise when I asked why the reservation wasn't being changed to the 9 a.m. "Checkout is at 3 p.m.," said the woman who was going over the details with me.īy that point, the night manager had left, and a new one was on duty. I packed up my computer, grabbed my bags, gave the woman at the cafe counter my room number and returned to the front desk to finish the check-in process. ![]() I walked over to the front desk to ask if there was a password I could use, and they told me they had a room ready and gave me the number. Another roadblock: Without a room number, I couldn't access the Wi-Fi. ASHLEY KOSCIOLEK/THE POINTS GUYĪfter finishing my breakfast around 8:45, I decided to pull out my laptop to get some work done. The lobby of the Hilton Garden Inn Houston/Bush Intercontinental Airport. That and a cup of coffee were exactly what I needed to help pass the time, but unfortunately, they did little to stop me from seething.Īs I sat at the table, munching on the accompanying English muffin, I decided to Tweet about what had happened. Perhaps the only saving grace of the morning was the omelet that came out shortly after I sat down. When I explained my room situation, the woman told me I could wait until I checked in and then return to the counter to give her my room number so I could charge the meal. I had used the last of my cash for tips in Ecuador. Given how the morning was going, that shouldn't have been a surprise. "Oh, our credit card machine is down," said the woman working the register after I placed my order and held out my card. Because I hadn't checked in yet, I wasn't able to charge the cost to my room, so I walked over to the cafe counter to order and pay. The manager said yes but noted that it wasn't included in the day-use rate. I pulled my luggage back to the front desk to ask if I could have breakfast in the lobby's small cafe while I waited. The Garden Grille and Bar cafe at the Hilton Garden Inn Houston/Bush Intercontinental Airport. More than a little delirious from my lack of sleep, I pulled up my confirmation email, which clearly showed my reservation was for the use of a room from 7 a.m. "We were fully booked last night, and most day-use reservations don't start until 9 a.m." "We don't have any rooms available," he replied. At 7:02, I walked up to the desk, said good morning to the night manager, who was still on duty, and told him I wanted to check in. The scenarioįresh off a trip to the Galapagos and running on exactly zero hours of sleep, I deplaned in Houston around 6 a.m., cleared customs and took an Uber to the Hilton Garden Inn Houston/ Bush Intercontinental Airport for my 7 a.m. Was my day-use hotel room worth the initial hiccups I experienced? I'm still not sure. My stay was fraught with miscommunications and hassles on the part of the hotel, but I did get a much-needed nap and shower. However, as any savvy traveler knows, nothing is guaranteed when it comes to hotels. I made the reservation more than two weeks in advance to ensure I'd have a place to shower and catch a few z's before my onward journey. The email message referred to a room I booked to use after a recent red-eye flight. "Enjoyed" is definitely not the word I'd use to describe it.ĭayuse is a third-party site that allows travelers to book hotel rooms for a few hours during the day without staying overnight. "You recently enjoyed a Dayuse experience, and we thank you for it," read a cheerful e-mail that popped up in my inbox, referencing a recent hotel stay.
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